Customer service software provider Moxie has updated its technology to make it email, chat and 'spaces' technology to make it easier for customer service agents to communicate with customers. The update includes the ability for customer service representatives to access items such as instant messaging file uploads, mobile support and real time language translation.

Consumers are having issues reclaiming their old Yahoo addresses that have been a part of Yahoo's email recycling program. One consumer complained to the watchdog blog Consumerist that when he tried to access his account, Yahoo told him it was 'reclaimed'. When he tried to reclaim it, Yahoo wouldn't let him and suggested that he sign up for a new account. In the end Consumerist helped him gain access to his old account and get his data back, but this story raises the issue around some of the hiccups involved in Yahoo's reclaimed email program.

Ever since news of NSA spying broke earlier this year, email encryption services have been flooding the market. The latest comes from the Cambridge-based startup docTrackr. The company has unveiled a new plugin for Gmail that lets users destroy emails after they have been sent. DocTrackr for Gmail is a free Chrome Extension. The product is designed to give customers the ability to securely send their personal documents.

Google has added a new feature to Gmail and Google Calendar that allows users download their data including things like messages, appointments, select labels and calendars. A user can also download a single archive of all account data across Gmail, Calendar, Google+, YouTube, and Google Drive. Consumers can import the emails, which are download in the MBOX format, into other email services.

Swifty is a new Mac app that helps consumers send private messages to their friends through Gmail, Facebook or Twitter, in a manner that is quicker than opening up those other platforms. The app runs in the background of the menubar of a browser window and the user can click the icon in the menubar and type their contact's name, message, and hit send to deliver the message from the channel of their choice. The app allows a user to send the same message to more than one person.

The online accounts of more than 2 million people were compromised this week. This includes accounts on Facebook, Yahoo, Google, Twitter and LinkedIn. Security firm Trustware discovered that the login and passwords for these accounts had been stolen and posted on a Russian technology site. The source of the hack has yet to be revealed but the companies affected are already at work to fix the leaks.

Despite the fact that Adobe reported that mobile shopping on Cyber Monday was up 80 percent this year, the majority of email marketers are not optimizing for mobile, according to a new report from mobile LightningBuy. The firm's Mobile Email Scorecard examined the emails of 60 Internet retailers during Thanksgiving week and discovered that only 35 percent of these companies sent emails that we optimize for mobile. The scorecard declared 15 retailers the "winners" because they did optimize for mobile. These retailers include Banana Republic, Home Depot, J. Crew, Kmart, Nordstrom, OfficeMax, Sears, and Target.

ClickZ has rounded up its email awards for the year and the email innovation winner goes to Google for adding Gmail tabs. "What took Google so long," explains the news site in its winning takeaway. Facebook's custom audience tool was the runner up in the email innovation category. Dropbox's acquisition of Mailbox got the "Razzy" award, which ClickZ claims may have been overkill at $100 million.

The president of the Nigerian Football Federation is the victim of an email hacking attack. In a statement released by the federation, Aminu Maigari revealed the he did not send out an email soliciting money for friends despite claims in an email coming from him. "Hackers posted a message that I needed everyone to come up with a sum of money to complete a project I am working," Maigari said in the official statement. "It's not true."

Spotify is in trouble with the Advertising Standards Authority in the UK, after an email they sent recommending a song offended the recipient. The music streaming service sent out an email promoting a Lily Allen song called "F*ck You". The text in the email read, "Have you heard this song by Lily Allen? Give it a try. F*ck you". After receiving complains about the email, the ASA banned the email. Spotify defended their use of the word since it was part of the song title.