Nobody wants the change proposed by Google that would allow political emails to avoid the spam folder, judging by public comments. Here’s why they say it is a bad idea. 

Microsoft is warning of a large-scale phishing campaign targeting Office 365 credentials. More than 10,000 organizations have been targeted in the past 10 months. 

The Sarasota (Florida) Newspaper Guild has joined the chorus of criticism against the Sarasota Herald-Tribune for running an op-ed piece that defended the Proud Boys. The newspaper had apologized and removed the article. 

Twitter is back up after a widespread outage that started around 5 a.m. PT. Twitter had to deal with problems in its internal systems. 

Brands talk about providing a meaningful customer experience, but often have trouble defining the term. CX combines both quantitative and qualitative measures. And it is different from the digital experience. Here is a primer on how to define CX and perfect your approach.   

Shopper confidence in the UK fell to -24 in June, hitting a lower level than the previous nadir of -23 in March 2022. The decline reflects increasing pessimism among shoppers.       

Marketers often ask: How can email open rates be improved? They can start by naking sure their emails are readable and accessible, Taxi for Email’s Elliot Ross argues.     

Ann Duncan of Indianola, Iowand her husband Mark Davitt purchased their local newspaper, The Record Herald, from Gannett. They discuss the experience as they prepare to publish their first issue.   

Krebs On Security has heard from readers who had their accounts hacked at Experion twice in the last month. All the identity thieves apparently had to do was sign up for new accounts using the victim’s personal information and a different email address. 

Twitter is testing a feature called CoTweets that allows two accounts to co-author a tweet. The test is running for a limited time.