Zoom Video Communications says it has resolved an issue that caused a service outage on Thursday. Outages were reported in Boston, New York City, Washington, D.C. and San Francisco. The company has apologized. 

Twilio is laying off 11% of its workforce, the company said in an SEC filing. The move is designed to improve operating margins and reduce costs. 

Employees are being overwhelmed with emails—an estimated 2.2 billion. Emails sent in the morning will be seen, but those that go out in the afternoon won’t until the next business day. Here’s what can be done about. 

Artificial intelligence is fueling many activities, from email marketing to public relations. Here is an overview on the impact of AI on marketing and how it is being used.  

Author Chad S. White recently offered 10 common email marketing mistakes. Here are 10 more. 

Halfords, a UK bike and car accessory retailer, has been fined a mere £30,000 for sending 498,179 emails without consent. The penalty levied by Britain’s data watchdog amounts to  £0.06 per each email.

Pottery Barn sent the writer 26 marketing emails in 5 days. He writes, “It shouldn’t be this hard to unsubscribe.”

DuckDuckGo’s new email privacy tool is worth checking, Fast Company says. It allows users to keep their real email address hidden to prevent tracking by marketers.  

Dotdigital, a London-based company that provides tools for email newsletters, has appointed Alistair Gurney as chief financial officer and to its board of directors. He starts on September 19th. 

The UK’s TalkTalk was down again on Thursday, cutting off Internet access to customers in London and the south. The issue appears to be resolved.