Time Warner Cable has fixed its email service problems which have been causing issues for users over the past couple of weeks. The company sent out an email to its customers this past weekend reporting that emails that were not received as part of the outage have been delivered. The outage affect about 10 percent of active of active Road Runner email users.
The Secretary of State of Michigan is investigating allegations that Democratic state House candidate and former school superintendent Tom Stobie improperly used his work email to conduct campaign business. Stoble is accused of violating the Michigan Campaign Finance Act for using a government email address to help his campaign.
Last year Irish discount airline Ryanair was forced to set up a customer service email address by the Irish National Consumer Agency after consumers filed complaints about the airline's communications. While the company did set up an address at firstname.lastname@example.org on its website, consumers are complaining that it isn't doing much good. Customers are complaining that their messages aren't being answered.
Cirrus Insight, an app that allows sales people to integrate Salesforce with Gmail and Google Apps, has introduced a new email tracking feature for Gmail. The tool allows sends to get real-time notifications when a recipient opens an email. In addition, senders can view the exact time, date, location, and device that the email was openers. This data can then be overlaid with Salesforce data.
Email marketing budgets grew 11 percent in 2013, according to a new white paper from email marketing services firm SendStream. Beyond The Inbox: Agency also revealed that more than half of email marketers expect their budgets to grow again this year.
Spam accounts for 80 percent of unsolicited email marketing messages sent in North America and Europe, according to a new report from email services firm Responsys. According to the new report, "The New School Marketer's Guide to E-Mail Deliverability," eight out of ten spam messages can be "traced via aliases, addresses, redirects, locations of servers and [domain name system] setups to a hard-core group of around 100 spam operations."
Email marketing is a core part of e-commerce technology investment. In fact, 39.4 percent of retailers plan to invest in the channel over the next year, according to a new study from Internet Retailer. The publication surveyed 99 marketers from e-commerce companies, retail companies, business-to-business marketers, consumer brand manufacturers and catalogers. The research also revealed that 61.6 percent of respondents plan to invest in e-commerce platforms over the next year and 57.6 percent said they planned to invest in mobile commerce platforms.
The House Oversight and Government Reform Committee has asked IRS Commissioner John Koskinen to answer a long list of technical questions concerning the IRS missing email scandal. The controversy has stemmed from allegations that former IRS official Lois Lerner lost years worth of email. The case be being heard before a congressional committee on Monday night and Tuesday.
List hygiene is important to email marketers that want to send messages to active customers and avoid deliverability issues. In the old days, marketers had to hire a company to provide list cleaning services, but nowadays most ESPs have those services within their email marketing platforms. "For your average Fortune 500 email marketer, list hygiene isn't necessarily a practice that they have to actively do," Quinn Jalli, SVP of digital marketing services at marketing services firm Epsilon, told Direct Marketing News. "All of the email service providers inherently build list hygiene practices into the platform."
Think email is going away? Think again. The Radicati Group, expects that the number of global email accounts in existence will reach 5.2 billion by the end of 2018. That is up from 4.1 billion in 2014, an almost 27 percent increase. So much for the death of email.