ISP Frontier Communications does not have an automatic way to reset an email password. This surprised a Washington State customer this week when he went to change his password. So instead of using a self-service approach, he chatted with a customer service rep, who had access to the password in a plain text format which he shared directly with the customer.

People prefer email to voicemail messages, according to new research from California State University. The research revealed that while email can be difficult to identify voice or body language, most people would rather read an email than listen to a voicemail. The study looked at both work communications and romantic messages and email won out in both categories.

AT&T worked with the National Security Agency (NSA) in a "highly collaborative" partnership, according to new data leaked from Edward Snowden. The report, which was published in The New York Times, demonstrated that the telecommunications provider gave the NSA unprecedented access to user emails and phone calls.

Slack, an office collaboration app which has touted itself as the end to email communications at work, has adopted email. Users can now bring their emails into their Slack account. "Email remains ubiquitous and is quite useful for getting updates from pretty much every service on the Internet," explained the company in a blog post. "Today we're launching a new feature: all teams on the Standard or Plus plans can have email directed into Slack channels."

The Student Universal Support Ireland has warned against a phishing campaign being sent out to students claiming to come from the organization. The emails ask the recipients to update their student information and link to a fraudulent site. The agency has asked students to ignore these emails.

Email is the preferred mode for hearing about sales among millennials, according to a new report from First Insight. The company found that 34 percent of consumers in the 18-to-34 age group prefer to hear from companies via email. Only 13 percent of millennial like hearing from brands via social media ads.

Planet Fitness has won a restraining order against a former employee of its company's New Hampshire headquarters to prevent him from sharing the email with anyone. According to the company, the former payroll manager threatening to release a damning email about the corporation that he had received by mistake. The threat comes just as the company made its first public offering on the New York Stock Exchange.

Twitter has added email data to its annual transparency report. The data reveals the quantity of email it sends to other email providers is encrypted, verified, and the quality of the TLS connection. "As part of our commitment to continuous improvement in privacy protection, Twitter has enabled a number of email security protocols over the years. Since early 2013, Twitter has supported the security controls Sender Policy Framework (SPF), DomainKeys Identified Mail (DKIM), and Domain-based Message Authentication, Reporting and Conformance (DMARC) with a reject policy to combat phishing and fraudulent email," the report explains.

Secretary of State John Kerry has admitted that Chinese and Russian hackers are very likely reading his emails. In an interview with the CBS Evening News this week, Kerry told host Scott Pelley that he writes his messages as though they are. "Unfortunately, we're living in a world where a number of countries, China and Russia included, have consistently been engaged in cyberattacks against American interests, against American government," Kerry told Pelley.

Cloud security provider Elastica has helped Salesforce close up an exploit on its platform that could have allowed hackers to use a specific subdomain on Salesforces platform to send out emails that looked like they came from Salesforce itself. Elastica notified Salesforce of the weakness and Salesforce quickly closed up the exposure preventing any potential attack.