• Samsung Sends Confusing Customer Service Emails in Response to Explosive Devices
    Samsung's Note 7 disaster is showing up in its response emails. The company has been reaching out to customers to do damage control for the faulty devices, but the emails aren't making sense. "One of the issues happening is that customers are receiving emails with their email address, but a different order number," Samsung told The Verge. "We have limited information on a lot of the process at this time."
  • Yahoo Mail Update Makes It Harder to Change Services
    Yahoo has disabled email forwarding, a feature that makes it easy for users to redirect their messages to another account automatically. While the company would not comment on the change, the update comes after last month's news of a massive email hack that exposed the account data of 500 million users. The move could be to prevent a mass exodus of users.
  • MailChimp Dominates the SMB Market Without Silicon Valley Cash
    MailChimp counts 12 million businesses as customers that send an estimated 1 billion a day. The company dominates the small business services market and has done so without any venture capital. Still, the firm managed to bring in $280 million in revenue in 2015 and will likely top $400 million in 2016. The company currently has 550 employees but may have 700 by next year.
  • Princeton University Is Investigating Racist Email Campaign Targeting Students & Faculty
    Princeton University is investigating an incident in which a number of students and faculty received racist emails over the weekend. "The university deplores these revolting messages, which are contrary to our values and our code of conduct," Michele Minter, vice provost for institutional equity and inclusion told NJ.com. "We will not allow these hateful actions to undermine our commitment to creating an inclusive and harassment-free community on campus." The school paper traced the campaign to a white supremacist group.
  • Amazon Tells Some Users to Change Password After Potential Leak
    Amazon has sent an email to some users telling them to change their passwords after the company found a list of customer logins published online. The leaked information includes customer email addresses and passwords. "At Amazon we take your security and privacy very seriously," read the email. "As part of our routine monitoring, we discovered a list of email addresses and passwords posted online. While the list was not Amazon-related, we know that many customers reuse their passwords on multiple websites."
  • Turkish Government Blocks Web Access After Hack
    The Turkish government blocked access to online storage systems including DropBox, GitHub and Microsoft OneDrive after hackers leaked emails stole from the country's energy minister. The group threatened to publish the emails if left-wing dissidents were not released from jail. The group ended up sharing more than 57,000 emails online.
  • Trump Attacks Clinton on Emails
    During the debate last night, Republican presidential candidate jumped on Democratic candidate Hillary Clinton for her use of a private email server while serving as Secretary of State. Clinton apologized for the practice and said she would never do it again while defending her behavior pointing to the FBI investigation as proof that she did not break the law.
  • Yahoo Likely to Face Lawsuits Over Data Breach
    Yahoo's massive data breach, which revealed the email details of more than 500 million users, could land the company in court. According to reports, there are already two class action lawsuits brewing over the leak.
  • Why Groupon Should Matter to Retailers
    While Groupon has lower read rates than other retailers when it comes to emails, the brand is actually a major contender in the retail email space. The reason being that the daily deals site actually has double the list size of Walmart and other large companies. In fact, Groupon mails more than 17x the number of campaigns that are sent by Walmart, Macy's and Target combined, yet has a large overlap in the subscriber group.
  • WeddingWire Focuses on Value Framework to Decide on Subject Lines
    Marriage website WeddingWire has created a process to determine the subject lines for its marketing emails. The approach focuses on the subject line value framework. The idea is to identity the value proposition of the email to create the headline.
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