Crate and Barrel has a complex email lifecycle program from the welcome email to reengagement emails, designed to connect with customers throughout their customer journey.
The Australian government is considering updating data retention laws which would make it possible for Australian citizens to have private phone and email records used against them in civil cases.
Chicago mayor Rahm Emanuel has admitted that he used personal email accounts to conduct public business, a charge which he had previously denied.
Swiss-based encrypted email service ProtonMail has doubled its user base since the news broke that Yahoo's data breach exposed the communications of some 1 billion users.
Hackers have succeeded in eroding public trust by leaking the emails of public officials even though most of the emails did not show any misbehavior on the part of officials.
Spammers have adapted a new technique for sending malicious emails, according to Cisco.
Intelligence officials think that the US government's secret scanning of Yahoo's customer emails should not be considered unconstitutional, according to legal documents filed in a closed court hearing in the secret Foreign Intelligence Surveillance Court (FISC).
The EU’s highest court just ruled that the “general and indiscriminate retention” of emails and electronic communications by governments is illegal. The judgment “could trigger challenges against the UK’s new Investigatory Powers Act -- the so-called snooper’s charter,” The Guardian reports. “Only targeted interception of traffic and location data in order to combat serious crime … is justified.”
Colleges are using big data to understand how engaged students are with online course material as well as to understand a student's background.
eBay has revamped its email program to make its emails more personal.