• Complex E-mail Programs Or Simple Truths?
    As the saying goes, "you are a product of your looking glass." Some are broad and full of hope and ideas, some are so narrow that you can't see the trees for the forest. I've crafted this column to tell you a short story and a view into how I work with my teams.
  • 'Help! We Need Offers That Work'
    Here are five key tips that every good marketer should consider when selecting the right sales offer (especially in the B2B community).
  • Ad:Tech: A Report From The Front
    In stark contrast to the rather anemic Direct Marketing Association show a few weeks ago was the 2006 New York Ad:Tech show running this week. The conference, which has obviously outgrown its venue, was packed, with three floors of vendors taking up every available space. If you've ever wondered if Internet advertising was back, all doubts would be removed by looking at this crowd.
  • Ask The E-mail Diva: Managing Challenge/Response Filters
    Dear E-mail Diva: We are seeing an increasing number of spam challenge replies to our newsletters. We have to either reply or, in many cases, visit the e-mail supplier Web site and type in a CAPTCHA code to validate our sending address as legitimate. Currently, this trickle is manageable as a human process, but it is increasing and could soon become just too large to manage. How do large e-mail vendors manage these challenge replies?
  • Merging Web Analytics With E-mail
    What a hot topic. Who wouldn't want to see the behavior of all Web visitors and be able to track it back to the source that impelled them to the site? The analysts are talking about it as the next phase of "e-mail relevance"--using Web analytics data to target and trigger messages--but is it really a new issue or an old issue with a new sense of "urgency"?
  • The Triple Tragedy Of Typos
    In most computer environments, people have become accustomed to technology rushing to their aid. We marvel at the precision of spell-check, the scrutiny of grammar-check, and now the speed of autocorrect. Unfortunately, visitors to your Web site and readers of your emails get none of this assistance when typing their email addresses--and typos can lead to lost revenue, poor customer experience, and poor deliverability.
  • The Disconnect
    The Direct Marketing Association released its latest Power of Direct economic-impact study last week, and the figures surrounding e-mail were quite amazing. The data has been mentioned in a few columns but bears repeating: The ROI for e-mail marketing was $57.25 for every dollar spent. The ROI of all non-e-mail-related online marketing was $22.52, less than half.
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