• Retailers: How Good Are Your Holiday Plans?
    We're all about to take our last deep breath before rushing into the fray for holiday 2010. So now is a good time to ask: how good are your holiday plans? Here are three tactics it's not too late to consider.
  • Five Ways Not To Squander The Subject Line
    As noted in recent Email Insider posts, e-mails are most likely to get opened not only when they are personalized, but also relevant to the recipient. This is especially true for the subject line. A mere 50 characters (the length of a typical subject line) are all you have to grab the attention of readers, enticing them not only to open your e-mail, but to take the desired action rather than report the e-mail as spam. For consideration, we share the top five insights for writing subject lines that are not squandered, but rather ensure campaigns are destined for success.
  • Does Size Really Matter?
    List size, list size, list size -- as much as I hate to say it... yes, size does matter. The harsh reality for most email marketers is that many of us are not judged on the performance of our email programs, but on the size of our lists or subscriber database. And as much as we want to move toward the quality versus quantity model for success metrics and key performance indicators, some of those around us are not as ready for the shift. So when you live in a world where size matters, what do you do?
  • Don't Confuse Your Personal Experience With Good Strategy
    I'll never forget a conversation I had with my graduate advisor my first semester as a sociology grad student. I had scheduled a meeting to discuss my first big research project with him and made the comment, "Well, in my experience..." He stopped me mid-sentence, his eyes got large, and he took a deep breath. "Listen to me," he said. "Your personal experience is irrelevant here. You are not a representative sample."
  • Standing Out Among All the National Pecan Pie Day Messaging
    It's a major strategic and creative challenge to stand out during the holiday season -- as well as during other major holiday seasons like Mother's Day, Father's Day and Valentine's Day. It's significantly less challenging to stand out during the April Fool's Day or Cinco de Mayo season. Show up and the battle is half-won. Minor holidays offer a wealth of opportunities to flex your creative muscles and do something different from your competitors. Here are some of my favorite minor holiday-themed emails from the past few years:
  • Email Vs. Social: Predatory or Symbiotic?
    Are you reading this article in the email MediaPost sent you, or from a tweet that you followed? Or from a blog or content site that linked you to it? Are you planning on adding it to your site or blog, or tweeting about it? Content distribution is critical to any business's success, and it relies on an entire supply chain of people developing, syndicating and monetizing the media. Email is one of the key channels involved. Email is not an "and/or" question, it's "and... what else?"
  • Transactional Emails 2.0: Think Beyond The Purchase
    We marketers tend to think about the transactional email in its most literal sense, relating to a specific transaction as defined by the CAN-SPAM Act and by conventional wisdom. But transactional emails can become a potent force in your email program when you broaden your vision and look for ways they can enrich your customer relationships, from pre- to post-transaction and beyond.
  • Tapping Into The Referral Instinct
    We are good at asking for referrals, we ask prospects where they heard about us so we can recognize referral sources, and we reward people who refer a lead to us. All of this is very manual, which made me think: if there is a process to automatically generate referrals, a business could exponentially grow its customer base with little additional effort. Could email marketing be the engine that makes this possible?
  • Assumptions And Opt-Out: A Deadly Combination
    Like many topics in the world of email marketing, one seems to be rearing its ugly head quite a bit lately: opt-out. A few months ago, I wrote a blog post disagreeing with the notion that opt-out was the best policy for B2B marketers. I followed that up with another post that flat out said the Harvard Business Review was dead wrong when it published a blog post arguing the same point. I still stand by my assertion that an opt-out policy is not the best option. The problem is simple: An opt-out strategy makes the assumption that the person …
  • Email: Social Media's Fraternal Twin?
    While writing up a social media recommendation the other day for a client, it struck me that although the terminology might be slightly different in email marketing, the same set of rules apply to both disciplines. I wanted to share a few of our media core tenets because I believe they can positively impact how we view the names in our email customer database, and how we utilize the channel. Social media and email marketing may not be identical twins -- but could they be fraternal? See what you think!
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