Only 18% of firms say their customer experience is excellent, but 54% feel it is above average, Pedowitz Group and Ascend2 report.

Most feel that their companies are not investing in data technology, Pathlight reports.

Marketing leaders also gripe that more time is spent accessing data than using it to make decisions, Adverity reports.

Email is one of the top three content delivery channels for SMBs, the Meta Branded Content Project reports.

Most say their consumer experience is more important than a brand's products and services. B2C and B2B customers now expect brands to earn their loyalty by treating them well and reflecting their values, a Salesforce study finds.

Content delivery ranks low, but firms are using high tech to create products and improve the customer experience.

Boomers are most annoyed by targeted ads and Gen Z is the least bothered by them, Frontier reports.

There were 241,206 domestic and international incidents from June 2016- December 2021. In the U.S.,116,401 people and firms were victimized between Oct. 2013 and Dec. 2021, to the tune of $14,762,978,290, based on complaints to the Internet Crime Complaint Center (IC3).

Government-vetted trademarks are too high a bar, and BIMI is working to broaden usage.

One of the classic maxims of direct marketing was that new movers are the best prospects for almost anything.