by Ray Schultz on Mar 17, 5:36 PM
There has been an 84% increase in use of email as a collaboration tool, Time is Ltd. and Ascend2 report.
by Ray Schultz on Mar 16, 6:26 PM
Some kinds of targeting turn people off, and many people use tools to protect their privacy, Cheetah Digital reports.
by Ray Schultz on Mar 15, 11:48 AM
But inflation is contributing to ecommerce growth, driving $27 billion of total spend this year.
by Ray Schultz on Mar 14, 5:20 PM
Promotional email conversions fell by 3.8% but automated emails dropped by 36%, Omnisend reports.
by Ray Schultz on Mar 11, 4:56 PM
Broker-dealers have increased their spending on IT and CRM and compliance programs, MIT research shows.
by Ray Schultz on Mar 10, 2:26 PM
Inaccurate information causes many problems for service teams. And almost half of consumers will never complain -- they'll simply jump, Coveo reports.
by Ray Schultz on Mar 9, 4:43 PM
Companies shelled out almost $400,000 per million identities in 2021, DataGrail reports.
by Ray Schultz on Mar 8, 2:39 PM
SMS marketing also saw a jump in usage from 2021 to 2022, but paid ad use declined, Ascend2 reports.
by Ray Schultz on Mar 7, 1:44 PM
Only half of U.S. companies have a cohesive customer experience strategy, Avaya reports.
by Ray Schultz on Mar 4, 6:04 PM
Opens that occur outside of Apple are useful for drawing insights from aggregate stats, SparkPost's George Schlossnagle writes.